Returns & Exchanges

The SFMOMA Store is committed to your satisfaction; if you are not completely happy with your purchase, you may return most items in their original condition within 30 days for a full refund or exchange.

1

Verify Eligibility

Ensure your item is in its original packaging, unused, and accompanied by the original receipt or packing slip.

2

Initiate Your Return

Contact our customer service team via email or visit our physical store location to obtain a Return Authorization number.

3

Pack and Label

Securely package the item to prevent damage during transit and clearly mark the outside of the box with your Return Authorization number.

4

Ship and Track

Send your package using a trackable shipping method to our returns department; once received, please allow 7-10 business days for processing.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing