Frequently Asked Questions

Everything you need to know about shopping at the SFMOMA Store.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.

What is your return policy?

We accept returns for most items in their original packaging within 30 days of purchase. Please note that clearance items and custom prints are final sale.

Do SFMOMA members receive a discount?

Yes, SFMOMA members receive a 10% discount on most items. Simply log in to your account or enter your membership ID during the checkout process to apply your savings.

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated during checkout.

What should I do if my item arrives damaged?

We take great care in packaging, but if an item arrives damaged, please contact our customer service team within 48 hours of delivery with photos of the package and product.

Are the products sold online the same as in the museum store?

Our online store features a curated selection of our most popular items, though some exclusive in-gallery products may only be available at our physical location in San Francisco.